An important skill for students and professionals of any background.
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. It’s more than just hearing words; it’s about being present, empathetic, and engaged in the conversation. This course will help participants develop and practice their active listening skills.
What Topics are Covered?
ü Defining active listening
ü Body language basics
ü Attitude is everything!
ü Encouraging conversation
ü Building relationships
Getting over listening roadblocks
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What
Will Students Learn? ü Define active listening and its key components ü Identify ways to become a better listener ü Use body language to reflect a positive listening attitude ü Understand the difference between sympathy and empathy, and when
each is appropriate ü Create a listening mindset using framing, positive intent, and
focus ü Be genuine in your communications ü Understand the communication process ü Ask questions, probe for information, and use paraphrasing
techniques ü Build relationships to create an authentic communication
experience ü Identify common listening problems and solutions |
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